Bet365 blocked account and refusing to make payout!

[lels4587]

Hello!

Bet365 blocked my account on 26.03.2019. after 5 winning bets i placed at the same day. I won 3125 eur. This money as well as my deposit is currently blocked. I wrote letters and called Bet365 many times, i wrote to IBAS, but all the time i heard the same answer:

Your email to us has been assigned tracking number: 28484539 - Please do not remove.

Dear Mr Lels,

Thank you for your email in regards to your account status.

I have reviewed your account status for you and can confirm that at this time your account is still currently under review.


Should the status of your account change then we will contact you directly to discuss this further.

Thank you for your patience and co-operation at this time.
Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com or call +44 1782 684757 and we will be pleased to assist you.

Kind regards,

Hannah Wi
The bet365 Team

To my question - how long can take investigation, they didn't answer. It means it can take many years.

Can anyone help me with the advice how to deal with cheaters? Also can anyone tell my how can i start legal actions against Bet365?

Thank you in advance!​​​​​​

 

[RonaldMc]

Hey! All around cheating. I have same situation last year with Bet365 but the money they returned... Today i play only online bingo https://www.cheersbingo.com/. Its safety and clearly.I advise you to constantly write him.

 

[lels4587]

I call them and write almost every day. Also i sent them letter by post. No result! They are marked here with 5+ If it is a high level company, then they shouldn't acting like this, they just ignore me!

 

[quincunx]

If it's in the UK you could try suing them in the small claims court.

 

[lels4587]

No, i'm from Latvia. And i don't know how to start this process. Maybe someone had experience in such difficult cases like mine, when Bet365 refusing to make withdrawal!

 

[BMR Admin]

Hello!

Bet365 blocked my account on 26.03.2019. after 5 winning bets i placed at the same day. I won 3125 eur. This money as well as my deposit is currently blocked. I wrote letters and called Bet365 many times, i wrote to IBAS, but all the time i heard the same answer:

Your email to us has been assigned tracking number: 28484539 - Please do not remove.

Dear Mr Lels,

Thank you for your email in regards to your account status.

I have reviewed your account status for you and can confirm that at this time your account is still currently under review.


Should the status of your account change then we will contact you directly to discuss this further.

Thank you for your patience and co-operation at this time.
Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com or call +44 1782 684757 and we will be pleased to assist you.

Kind regards,

Hannah Wi
The bet365 Team

To my question - how long can take investigation, they didn't answer. It means it can take many years.

Can anyone help me with the advice how to deal with cheaters? Also can anyone tell my how can i start legal actions against Bet365?

Thank you in advance!​​​​​​

lels4587...please fill out this complaint form and we will look into this for you.

 

[lels4587]

Thank you!

I filled complaint form yesterday! Now i'm waiting for a good news!

 

[RonaldMc]

My congratulations, Dude!

 

[lels4587]

This is the latest letter from Bet365. 4 months the same answer for all questions

​​​​​​Dear ​Mr​ ​Lels​,



Thank you for your message regarding your account.

Following checking your account for you I can confirm it is currently under review. I am unable to give you any time frames how long this review can take, however once it is complete you will be notified by email.



I do apologise for the inconvenience this might caused you and do appreciate your cooperation and patience.



​If you have any further queries, we may ask​ you to confirm your ​username and four-digit​ security number. If you are unable to recall your four-digit security number, scroll to the bottom of the bet365 website, select bet365 FAQ and refer to I've forgotten my four-digit security number.



Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com ​or call +44 1782 684757​ and we will be pleased to assist you.



Kind regards,



Slava K

The bet365 Team

 

[lels4587]

Hi!

Do you have any news for me? Or Bet365 doesn't want to explain anything about my suspended account event to you?

 

[lels4587]

lels4587...please fill out this complaint form and we will look into this for you.

Hi!

Do you have any news? Or Bet365 doesn't want to explain anything to you about my account?

 

[lels4587]

This is the last email i've got from Bet365 yesterday:

Dear ​Mr​ ​Lels​,



Thank you for your message regarding your account.
I appreciate you have requested a time frame for the completion of the review of your account, however at this time I can only reiterate that once the review is completed we will email you directly.
There is no time frame I can look to provide for this, and no further information we can advise at this time.
We appreciate your continued patience while the account is under review, you will be contacted directly when this is completed.
Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com ​or call +44 1782 684757​ and we will be pleased to assist you.

Kind regards,
Natalie B
The bet365 Team


They have no time frame to review my account. I'm already waiting 4 months and they have no further information for me, keeping my balance more then 6000 eur.
Do you really think Bet365 can be rating with 5 stars?? Yes, the've got good In-play markets, but everything is good when you are loosing money in distance. But when you are winner your account can be easy suspended with your own balance and winnings and they have no time frame for this verification. Isn't it the easiest way to keep your balance?? I think it is! And nobody have influence to Bet365. Should this company be in recommended bookies list?? I think it shouldn't!!

 

[mare1233]

Have a similar problem with Betcity they say my account is now verified but i should wait for scan to be completed. They also say they cant give me time frame when this will be completed but they will inform me when its done plus they say i cant speed up anything by sending them more emails.... what a jerks? I guess this bookies sholoud go to avoid list from now on .

 

[lels4587]

Have a similar problem with Betcity they say my account is now verified but i should wait for scan to be completed. They also say they cant give me time frame when this will be completed but they will inform me when its done plus they say i cant speed up anything by sending them more emails.... what a jerks? I guess this bookies sholoud go to avoid list from now on .

As i know Betcity are cheaters. And Bet365 also! Strange for me where is no comments from BMR. If Bet365 is in best bookies list then how they can keep my money for 4 months?

 

[Alchera]

I do not know whether it is true or not but acc-ex provides a new bet365 account when it is limited or blocked. It may help you for the further.

 

[lels4587]

I do not know whether it is true or not but acc-ex provides a new bet365 account when it is limited or blocked. It may help you for the further.

All i want is to get my money back from them! Shame for me that nobody can help me, Bet365 do everything they want!

 

[lobikas]

You are absolutely right, they do everything they want!! I think BMR should downgrade them to black list! If you don't think so, then read my story i posted some minutes ago!!

 

[BMR_Brad]

This is the last email i've got from Bet365 yesterday:

Dear ​Mr​ ​Lels​,



Thank you for your message regarding your account.
I appreciate you have requested a time frame for the completion of the review of your account, however at this time I can only reiterate that once the review is completed we will email you directly.
There is no time frame I can look to provide for this, and no further information we can advise at this time.
We appreciate your continued patience while the account is under review, you will be contacted directly when this is completed.
Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com ​or call +44 1782 684757​ and we will be pleased to assist you.

Kind regards,
Natalie B
The bet365 Team


They have no time frame to review my account. I'm already waiting 4 months and they have no further information for me, keeping my balance more then 6000 eur.
Do you really think Bet365 can be rating with 5 stars?? Yes, the've got good In-play markets, but everything is good when you are loosing money in distance. But when you are winner your account can be easy suspended with your own balance and winnings and they have no time frame for this verification. Isn't it the easiest way to keep your balance?? I think it is! And nobody have influence to Bet365. Should this company be in recommended bookies list?? I think it shouldn't!!

Because IBAS has the matter open as a case, Bet365 will not do anything more until they hear back from IBAS.

IBAS is the one you need to be asking right now.

They often take around a month, so I'd think they should be near a decision now too.

 

[lels4587]

Even IBAS has no power settled this case. This is email from IBAS:



Dear Mr Leis,

I am emailing with regard to your IBAS submission received on the 24[SUP]th[/SUP] April 2019.

Bet365 have explained that your account will remain frozen while an investigation is taking place.

I am unable to divulge the nature of the investigation due to regulatory requirements, and can only inform you that they can take a very long time. It is possible that your account could be suspended for up to 2 years.

There is nothing that IBAS can do about this, we cannot force them to pay you whilst the investigation is ongoing. In the meantime, you are welcome to pursue alternative means of accessing the funds in your account, such as taking legal action against Bet365.

They have said they will contact you once the investigation is over, so there is little point in asking IBAS for updates, as you will find out more quickly than we will. You are much better off asking them directly.

I apologise for this bad news, but stress again that our hands are tied in this matter and there is nothing we can do to speed up the process.

Kind regards,

James Ironside
Case Manager
IBAS

 

[lels4587]

Bet365 acting under their terms and conditions that allow them to make investigation with no time frame! And nobody can help, because they don't brake the rules witch i accepted opened account. Should such bookie be in one row with Pinnacle and William Hill? OF COURSE NO!!