Upper management at BM suggested that I use Gemini as they would be the best option to deposit a larger amount. On top of that they would happily reimburse any fees that I incurred to send the wire and buy the crypto.
As of right now I have a fully verified Gemini account including an approved linked bank account. They sent me detailed wire instructions but when I went to the bank they claimed the instructions were missing a couple things from the corresponding bank like their account number and address. I find that hard to believe as the same instructions are on the app and I’m sure if others before me had any issues they would amend the instructions by now
Gemini doesn’t have a customer service phone number and do everything via email. Their email response time isn’t the best and when I ask direct questions they are very vague. They also claim that I can buy crypto through my linked account without sending them a wire but I find that really hard to believe.
Anyone have any advice or suggestions? I really don’t understand why BM won’t let me send a wire directly to them. They are making me go through all these steps for no logical reason? Please note I am from Canada.
As of right now I have a fully verified Gemini account including an approved linked bank account. They sent me detailed wire instructions but when I went to the bank they claimed the instructions were missing a couple things from the corresponding bank like their account number and address. I find that hard to believe as the same instructions are on the app and I’m sure if others before me had any issues they would amend the instructions by now
Gemini doesn’t have a customer service phone number and do everything via email. Their email response time isn’t the best and when I ask direct questions they are very vague. They also claim that I can buy crypto through my linked account without sending them a wire but I find that really hard to believe.
Anyone have any advice or suggestions? I really don’t understand why BM won’t let me send a wire directly to them. They are making me go through all these steps for no logical reason? Please note I am from Canada.