Hi everybody,
I want to share with all of you my terrible experience with Bets10.
Any help from BMR with this issue is highly appreciated.
First of all I must admit that my first mistake was to put my trust in a company like Bets10, quite unknown in the industry. After what happened, obviously I'll never do something like that.
On September 6 I decided to open an account with them. During these two months I have placed a total of 284 bets. I lost 117 and I won 167, producing a net gain of 6.032 Euro. As my initial deposit was 100 Euro and I received a bonus of 50%, my current balance is 6.182 Euro.
On September 24 I tried to log in my account and I received this nice message: “Customer is not activated”. When you have a problem with Bets10, you will know it when you try to log in in your account. They are unable to send a miserable email to explain what happens. At this time my balance was about 3.000 Euro. Seems to be that they were already worried about my balance. They wanted lots of documents: Passport, holding passport, utility bill, Skrill screenshots….. Of course I sent all the documentation requested and after 24 hours I received the following message: “We have now received/approved your documents.”. They also included a comment that I found something strange. Now I get it. It was “Important Information: Our payments department has the right to request additional documents if/when necessary”. It is very unusual to receive that kind of message after I have verified my account! They were already thinking that if my balance continued to rise in the future, something would have to do. My second and last mistake was to continue playing with them.
On November 5, I tried to log in my account and receive that message: “Your account has been limited, contact support for further information”. Again they were unable to send an email to notify this. After sending an email, they told me “Your account is under investigation right now, and these controls are going to be ended in 3 working days”. After a few days, I try to log in and I receive again the nice message “Customer is not activated”. Once more time they were unable to send an email to notify this. It seems to be that they have to pay for sending emails or something like that. After asking by email, they told me that my account has been closed and they don’t want to answer any further questions about this. They don’t want to see nobody winning money in their website. Maybe small company with financial problems, bad losers… difficult to say what happen exactly.
For me 6.182 Euro is lot of money and I thought I have to call them because I don’t understand nothing. I was tired of emails without answer the questions. Well, it was impossible because they don’t have even a number phone where to call!
Will see what happen with my money…. but at this point I hope that everyone avoid Bets10.
To summarize:
- Poor communication
- Lack of ethics and professionalism
- And FINALLY: If you are successful with your bets, they can close your account and keep your money
I encourage everyone to spread this to avoid more people are scammed!
any advice? what can I do?. I read that LGA is not helping when players are scammed...
I want to share with all of you my terrible experience with Bets10.
Any help from BMR with this issue is highly appreciated.
First of all I must admit that my first mistake was to put my trust in a company like Bets10, quite unknown in the industry. After what happened, obviously I'll never do something like that.
On September 6 I decided to open an account with them. During these two months I have placed a total of 284 bets. I lost 117 and I won 167, producing a net gain of 6.032 Euro. As my initial deposit was 100 Euro and I received a bonus of 50%, my current balance is 6.182 Euro.
On September 24 I tried to log in my account and I received this nice message: “Customer is not activated”. When you have a problem with Bets10, you will know it when you try to log in in your account. They are unable to send a miserable email to explain what happens. At this time my balance was about 3.000 Euro. Seems to be that they were already worried about my balance. They wanted lots of documents: Passport, holding passport, utility bill, Skrill screenshots….. Of course I sent all the documentation requested and after 24 hours I received the following message: “We have now received/approved your documents.”. They also included a comment that I found something strange. Now I get it. It was “Important Information: Our payments department has the right to request additional documents if/when necessary”. It is very unusual to receive that kind of message after I have verified my account! They were already thinking that if my balance continued to rise in the future, something would have to do. My second and last mistake was to continue playing with them.
On November 5, I tried to log in my account and receive that message: “Your account has been limited, contact support for further information”. Again they were unable to send an email to notify this. After sending an email, they told me “Your account is under investigation right now, and these controls are going to be ended in 3 working days”. After a few days, I try to log in and I receive again the nice message “Customer is not activated”. Once more time they were unable to send an email to notify this. It seems to be that they have to pay for sending emails or something like that. After asking by email, they told me that my account has been closed and they don’t want to answer any further questions about this. They don’t want to see nobody winning money in their website. Maybe small company with financial problems, bad losers… difficult to say what happen exactly.
For me 6.182 Euro is lot of money and I thought I have to call them because I don’t understand nothing. I was tired of emails without answer the questions. Well, it was impossible because they don’t have even a number phone where to call!
Will see what happen with my money…. but at this point I hope that everyone avoid Bets10.
To summarize:
- Poor communication
- Lack of ethics and professionalism
- And FINALLY: If you are successful with your bets, they can close your account and keep your money
I encourage everyone to spread this to avoid more people are scammed!
any advice? what can I do?. I read that LGA is not helping when players are scammed...
