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And one more clarification: a month ago, I could check my balance through chat, but today I was told that I can't check my balance this way anymore and that I need to email kyc@bookmaker.eu only. However, this is the exact email that has been ignoring me.

Hello, I am reaching out regarding the prolonged blocking of my account, which holds a balance of $6,500. Since May, I have sent between 15-20 emails without receiving any response, and I am becoming increasingly concerned as my account remains locked, and support has not acknowledged my...