MOD EDIT: Betonline made the player good after investigation.
I have recently been on a very hot streak on BetOnline.ag and have been fortunate enough to accrue an account balance of over $9,600. My last bet was placed last night, a 2 team parlay of 76ers and Louisiana Lafayette ML. I went to bed with over $9,600 in my account. At noon today, 11/5/21, I check my account and there’s $19.60 in my account. No trace of any losses or explanation. I contact support. They say the money was “transferred to the casino.” After more digging they tell me the money was lost. It was not me. No one close to me has any access to my account other than myself which I access on my phone and laptop. So clearly I have been hacked. They make me tell them my internet provider, devices and also change my password. I oblige. The security team did an initial investigation into the matter and somehow did not find any suspicious log in information. After this initial investigation I maintain with 100% certainly that I did not make any bets from last night until the noon login. Currently, a second investigation is being launched and will apparently take 24-48 hours, but I have little faith in their integrity.
I understand that it's impossible to trust me without 100% certainty as many posters of this nature leave out pertinent information. This is not the case with me. As all gamblers have, I've lost fair and square before and would never lie about losing money if I were truly responsible for it. My money was stolen and I am hoping BMR can help me out.
I have just submitted a complaint to BMR about BetOnline and will keep everyone updated as more developments come out. After reading other forums, it is clear I am not the first person for this to happen to recently. If it has happened to you too, please feel free to share your experiences. Thank you so much!!
I have recently been on a very hot streak on BetOnline.ag and have been fortunate enough to accrue an account balance of over $9,600. My last bet was placed last night, a 2 team parlay of 76ers and Louisiana Lafayette ML. I went to bed with over $9,600 in my account. At noon today, 11/5/21, I check my account and there’s $19.60 in my account. No trace of any losses or explanation. I contact support. They say the money was “transferred to the casino.” After more digging they tell me the money was lost. It was not me. No one close to me has any access to my account other than myself which I access on my phone and laptop. So clearly I have been hacked. They make me tell them my internet provider, devices and also change my password. I oblige. The security team did an initial investigation into the matter and somehow did not find any suspicious log in information. After this initial investigation I maintain with 100% certainly that I did not make any bets from last night until the noon login. Currently, a second investigation is being launched and will apparently take 24-48 hours, but I have little faith in their integrity.
I understand that it's impossible to trust me without 100% certainty as many posters of this nature leave out pertinent information. This is not the case with me. As all gamblers have, I've lost fair and square before and would never lie about losing money if I were truly responsible for it. My money was stolen and I am hoping BMR can help me out.
I have just submitted a complaint to BMR about BetOnline and will keep everyone updated as more developments come out. After reading other forums, it is clear I am not the first person for this to happen to recently. If it has happened to you too, please feel free to share your experiences. Thank you so much!!
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