And who did you interact with via live chat many times and many messages back and forth to smooth things over??
You know who this is
There's always a better way than just banning someone.
Take the time to reach out to the poster/member and they will appreciate it that.
You will 99% of the time find out they will meet in the middle and aren't bad people at all.
As for SBR it's a different story right now and not the mods' fault as they are merely following orders per pressure via change.