They closed my account because they stopped operating in the country I reside. I was fine with that, but instead of letting my pending bets stay open and pay any winning bets out once they had been decided, they just voided all of them. I of course protested loudly since these bets were all in a great position. I got nowhere for the first day, but they finally ended up unvoiding my bets and also let me stay on as a customer despite not being in the right geographical position. I don't think they were taking shots, I think it was just about getting the information to the right person, which can sometimes be a very frustrating process.