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*Resolved* Bookmaker.eu account disabled for a week, no response from KYC department

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bravenewworld1105

bravenewworld1105

Joined
Jul 12, 2024
Messages
41
Hey, I was just verified today. My withdraw is still disabled, will keep you guys posted (talking to customer service).
I got this email from them at 3:33pm EST. Below is my response

Hello Richard,

Our apologies for the delayed reply.

Your account has been verified, please feel free to access it whenever you like.

As it's well known, we have always distinguish for our transparency and responsibility towards our players, there was a reason behind the additional verification we asked from you, but gladly everything has been settled.

Regards,





I do appreciate the verification and I'll report the good news to the forum. Having said that, this entire ordeal has been very frustrating, stressful, and unprofessional. I see you're doing this to other people as well. There needs to be more communication and transparency from your end. It forces people (Including myself) to not trust a site that disables accounts and freezes funds at any moment with no explanation. Take care



Not sure what to make of all this, but at least it appears to be handled. They definitely need an overhaul of their KYC protocol. Thanks you to everyone who helped
 

pragmatic

pragmatic

Joined
Jul 12, 2024
Messages
30
Just received payment
So my theory still has legs. My theory = BM has been slammed by some type of syndicate/multi-accounting operation. Because of this, their KYC/Risk people are on high-alert, and otherwise "clean" accounts have been sucked into the investigation & review swamp -- KYC documentation, payout reviews, etc.

It would explain why some people ( @torontogyal ) are starting to get paid, after a relatively long KYC & verification process.

Not thrilled about the communication from BM. They could do a better job with expectations, and providing updates. But honestly, this is standard for many books, banks, police, corporations -- when they're investigating an issue, they rarely provide details & updates to the customer (even if that means 4-6 weeks). Sometimes it is because the Investigator took an early Friday, but sometimes there are legitimate security/business reasons.
 

pleasesomebodyhelp

pleasesomebodyhelp

Joined
Jul 16, 2024
Messages
6
So my theory still has legs. My theory = BM has been slammed by some type of syndicate/multi-accounting operation. Because of this, their KYC/Risk people are on high-alert, and otherwise "clean" accounts have been sucked into the investigation & review swamp -- KYC documentation, payout reviews, etc.

It would explain why some people ( @torontogyal ) are starting to get paid, after a relatively long KYC & verification process.

Not thrilled about the communication from BM. They could do a better job with expectations, and providing updates. But honestly, this is standard for many books, banks, police, corporations -- when they're investigating an issue, they rarely provide details & updates to the customer (even if that means 4-6 weeks). Sometimes it is because the Investigator took an early Friday, but sometimes there are legitimate security/business reasons.

230k.. brutal
What is going on at Bookmaker??
My thread was just deleted again
 

torontogyal

torontogyal

Joined
Jul 12, 2024
Messages
88
I got this email from them at 3:33pm EST. Below is my response

Hello Richard,

Our apologies for the delayed reply.

Your account has been verified, please feel free to access it whenever you like.

As it's well known, we have always distinguish for our transparency and responsibility towards our players, there was a reason behind the additional verification we asked from you, but gladly everything has been settled.

Regards,





I do appreciate the verification and I'll report the good news to the forum. Having said that, this entire ordeal has been very frustrating, stressful, and unprofessional. I see you're doing this to other people as well. There needs to be more communication and transparency from your end. It forces people (Including myself) to not trust a site that disables accounts and freezes funds at any moment with no explanation. Take care



Not sure what to make of all this, but at least it appears to be handled. They definitely need an overhaul of their KYC protocol. Thanks you to everyone who helped
Good to hear!
 
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