*Resolved* Bookmaker.eu account disabled for a week, no response from KYC department

[sportsbettor5]

no pay all new accounts

We don't know that.

There could be (and probably is) evidence that many of these "new players" are all part of the same syndicate. There just aren't that many new, legitimate US sports bettors making accounts at BM in 2024 and depositing $50k or more.

There are posts across the street of people trying to buy old BM accounts for syndicate use. It's a serious problem and I just can't understand why players can't attempt to see this from the book's perspective.

It's also very short-sighted. Many sports books have fallen to syndicate abuse, and the legitimate players end up not getting paid.

 

[sportsbettor5]

it's obvious at this point lot of innocent accounts are getting caught in the cross-hairs

This isn't obvious, though it's definitely possible.

It's also possible that those new posters who are getting paid (after KYC hassle) are part of the syndicate, BM had evidence of that, but couldn't prove it.

Just look across the street at the one guy claiming that BM is stiffing him $230k. If you can't see anything suspicious there, I don't know what to tell you.

 

[sportsbettor5]

BTW, I know that some of these posters are smaller players as well. Don't want the $50k thing I wrote to distract from the point.

 

[daib]

"This bettor looks suspicious. He appears similar to another account, or seems to be betting more than he looks like he can afford or (shocking) he didn't happen to answer his phone. Let's try to catch this guy by asking for all sorts of KYC. Oh, he supplied it all. Well, let's ask him for it again. Oh, he supplied it all. Let's ask for a video call. Oops, just kidding. OK, let's tell him we're going to pay a huge amount to his bank. What a surprise, he doesn't want that. Suspicious! Let's now ghost him for a few weeks."

What do we have now? One case of someone getting paid, and for 1-2k? They must be holding millions of funds hostage and are not giving any legitimate reason for doing so besides them having "suspicions" like, you know, the poster who was oddly re-doing his roof in the evening. Gotcha!!

No doubt they have to deal with fraud but this is no excuse to have tons of funds in purgatory and just sit on them without a decision either way. Either pay or transparently come out and say "we are keeping your funds because we have suspicions but won't tell you what".

 

[baus]

This isn't obvious, though it's definitely possible.

It's also possible that those new posters who are getting paid (after KYC hassle) are part of the syndicate, BM had evidence of that, but couldn't prove it.

Just look across the street at the one guy claiming that BM is stiffing him $230k. If you can't see anything suspicious there, I don't know what to tell you.

Because he’s black?

BAUS

 

[jspriggs99]

Getting ignored for two months after countless emails shouldn't be happening from a respectable bookmaker. I've had an account for over a year aswell!

 

[jspriggs99]

Getting ignored for two months after countless emails shouldn't be happening from a respectable bookmaker. I've had an account for over a year aswell!

Didn't mean to press post:/ I've had an account for over a year as well, and my account has just been disabled. Luckily a low balance (low 4 figures), but worrying seeing other posts. Will keep people updated

 

[nymets11]

There are posts across the street of people trying to buy old BM accounts for syndicate use. It's a serious problem and I just can't understand why players can't attempt to see this from the book's perspective.

It's also very short-sighted. Many sports books have fallen to syndicate abuse, and the legitimate players end up not getting paid.

Well i agree with you here. I've seen some of these posts looking to buy other accounts and it makes me cringe. Bad for everyone. That's why i said i don't doubt they're probably dealing with a multi-accounting issue and struggling to get their arms around it. However, going scorched earth and taking punitive measures against any new account that has won and looking to cash out is not a fair way to handle it.

All these stories we're seeing the poster is accused of absolutely nothing and has broken zero TOS. All they've done is sign up and win.

If BM has any proof of them being a syndicate or breaking there TOS in any way then I'm all for them doing what they have to do. But If you ask an account you're "suspicious" of to submit ID, utility bill, selfie, selfie holding a sign, excel spread sheet, video recording, and a video call, and done a deeper investigation than SS at a Trump rally and still see the person has nothing to hide then its time to payout.

 

[Ace7550]

But If you ask an account you're "suspicious" of to submit ID, utility bill, selfie, selfie holding a sign, excel spread sheet, video recording, and a video call, and done a deeper investigation than SS at a Trump rally and still see the person has nothing to hide then its time to payout.

Great post, and hilarious

 

[rolandcorts]

Normally Ace wins poster of the month without much competition, but he seemed to be taking a relaxing July and in swoops nymets11 to officially lock in POTM for July 2024!

Congrats nymets11!

 

[sportsbettor5]

Because he’s black?

BAUS

going scorched earth and taking punitive measures against any new account that has won and looking to cash out is not a fair way to handle it.

Again, we don't know that BM did this.

All these stories we're seeing the poster is accused of absolutely nothing and has broken zero TOS

Accused of nothing---seems accurate.

Broken zero TOS? See "Multiple Account Policy" here. Why are you confident this person or these people haven't broken that rule? I have no opinion either way.

Again, I don't understand why we can't stay neutral as BM does its thing. This hasn't been going on very long. On the other hand, BM has an elite multi-decade track record of doing the right thing and is currently paying out many long-time accounts. This reaction is very short-sighted.

 

[rolandcorts]

I think people would be OK with them saying "we have some suspicions about your account and are going to investigate, please give us 4-6 weeks", specifically because they had a good track record. But instead they seem to have suspicions, then make people jump over hurdles to remove that suspicion, but no matter how many hurdles people jump successfully, it's never enough for them. It's like cops wanting you to provide fingerprints and then an alibi but deciding "nah, we're going to hold you here indefinitely anyways... (because you're black? )"

 

[sportsbettor5]

I think people would be OK with them saying "we have some suspicions about your account and are going to investigate, please give us 4-6 weeks", specifically because they had a good track record. But instead they seem to have suspicions, then make people jump over hurdles to remove that suspicion, but no matter how many hurdles people jump successfully, it's never enough for them. It's like cops wanting you to provide fingerprints and then an alibi but deciding "nah, we're going to hold you here indefinitely anyways... (because you're black? )"

I know it seems that way, but if 8+/10 of the posters complaining are actually the same person or the same syndicate, then it is not actually the way it seems.

Live look at me right now:

 

[rolandcorts]

What you're saying is "yeah but they could be guilty in which case they're guilty". C'mon sir!

PS: You love Iran/Iraq

 

[sportsbettor5]

What you're saying is "yeah but they could be guilty in which case they're guilty". C'mon sir!

PS: You love Iran/Iraq

No, I'm saying you're saying BM "seems" to be doing X, but that based on history there is a high probability that BM is not doing X.

 

[BigJay]

Because he’s black?

BAUS

 

[BigJay]

Because he’s black?

BAUS

https://getyarn.io/yarn-clip/a4263bf3-7577-4d9c-9646-9b659d5a4ea9

 

[pragmatic]

In the last 3 months, all as separate events -- Bookmaker requested my ID, my Account was disabled, a Withdrawal was canceled, and a Withdrawal was denied because of Monthly limits (even though I was *not* at the limit).

In every case, everything was resolved in 1-2 days. I didn't have to work through a Supervisor or KYC, just the front-level Chat. Since then, I've made a few Withdrawals.

Chat sometimes blamed a glitch. Was it really a glitch? Who knows. Could have been a glitch, human error, IT screw-up, Fraud/Risk investigation, or just an attempt to slow-pay.

I really do think they've been slammed by Syndicate/gnome/scam activity, and "good" customers have become innocent bystanders. Doesn't excuse some of the communication/verification delays, but I also don't know their workload. If one person is reviewing 50 Accounts, only so much time in the day.

I'm not a new BM customer, but I went a few years without playing. So maybe I'm a tweener, in terms of "new customer" suspicion.

Again, hard to excuse the communication/verification delays. But several people have been verified recently (after 2-3 weeks of KYC). So I guess there's hope?

 

[sportsbettor5]

In the last 3 months, all as separate events -- Bookmaker requested my ID, my Account was disabled, a Withdrawal was canceled, and a Withdrawal was denied because of Monthly limits (even though I was *not* at the limit).

In every case, everything was resolved in 1-2 days. I didn't have to work through a Supervisor or KYC, just the front-level Chat. Since then, I've made a few Withdrawals.

Chat sometimes blamed a glitch. Was it really a glitch? Who knows. Could have been a glitch, human error, IT screw-up, Fraud/Risk investigation, or just an attempt to slow-pay.

I really do think they've been slammed by Syndicate/gnome/scam activity, and "good" customers have become innocent bystanders. Doesn't excuse some of the communication/verification delays, but I also don't know their workload. If one person is reviewing 50 Accounts, only so much time in the day.

I'm not a new BM customer, but I went a few years without playing. So maybe I'm a tweener, in terms of "new customer" suspicion.

Again, hard to excuse the communication/verification delays. But several people have been verified recently (after 2-3 weeks of KYC). So I guess there's hope?

Excuse me, sir. Your opinion is too balanced for this forum. Kindly click the "log off" button in the upper-right corner and proceed to a more civilized platform.

 

[rolandcorts]

pragmatic, you definitely would not be considered new. Older accounts seem to have no problems.

Are there really any cases of this actually being resolved for new accounts? The stuff pragmatic described is standard for older accounts (random hiccups, easily resolved). For example, there was the guy who had a 25-50k balance where they seemingly had it resolved but then he busted out on the all star game so it's not like he was paid.