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Has been smooth sailing for me since my initial issue. Gave some money back haha, but also have withdrawn multiple times no issue.

No, never got to that point for me. Was able to resolve it through email/live chat.

If they offered you a phone call, I would definitely do that.

No, did not take any bonus at all. Have strictly Deposited/Withdrawal via Litecoin.

Sure! I signed up 4/14/24, however, did not take any sign up bonuses. I’m not a big time gambler by any means. Probably have deposited a total of $1000 since then and have been lucky enough to cash out about $2500. Typically bet $20-$50 at a clip, a little more if I am chasing haha. I have not...

One week. Tried to first withdraw on a Monday and was all settled the Monday following. Someone who just posted had better luck than me and was all sorted out in 2-3 days.

In my case when I was going through the issue, this forum comes up as one of the first websites when you search for Bookmaker issues/etc on google. There really aren’t many complaints out there (which shows that they are legit and have a good track record obviously), but I think those who...

I can only speak for myself and my situation but, can 100% tell you they are doing this to people. I myself was a new account with Bookmaker since April. It sounds ridiculous and very unbelievable that they would request people to make videos of themselves for security measures, but it is...

I only deposited $800 total and got up to $2400. Was given the same answers and had to make a video reading baseball scores. I did end up getting paid and have made two additional withdrawals since without any further issue once the KYC team did what they had to do. It’s a VERY broken system in...

Same thing with me! Which ended up being very unnecessary as I ended up withdrawing from the website as usual. Good luck sir.

Yep unfortunately that’s all you can do. Unfortunately have to stick to US based books where this isn’t an issue and have to worry about your money.

Also wanted to add that I wasn’t sure about depositing or playing with them anymore but gave it a shot this week with a small deposit. Was able to withdraw today quickly without issue.

That’s a lot of cash! Haha. I only tried to get out $2400 after depositing $800 and it took a week to get resolved (which it did). I emailed KYC almost every morning respectfully asking for an update or if they needed additional information. Also went on live chat and asked if they were able to...

Thanks! Yea it was honestly very surprising but I suppose they had their reasons. But the KYC process definitely needs an overhaul for sure.

I wish but I was honestly so dumbfounded/annoyed haha. I thought I was the one being scammed!

Yes, I would like 80-90 percent of my bets have been.

Back with an update! After going back on the live chat and sending another email to KYC this morning, my withdrawal option was unlocked! I did not want to post this until I successfully withdrew god forbid someone from there saw this and blocked my account, but Saturday they requested me to send...

Hey guys, just following up on my situation. I wish I was making something like this up honestly. I understand it is a security measure and they are probably doing their due diligence, but it’s has been difficult. If there was anyone that was accessible on the KYC team, I believe this matter...

I have only used my personal IPhone in the US. I deposited via lite coin because they said it was easiest/fastest method. Up until this time around, it has been pretty smooth sailing. Sounds like it gets resolved eventually, but I try to stay in contact with them often and be as respectful as...

Hello! I am unfortunately going through a very similar situation. I have only been a member for about a month, but everything has gone smoothly with my first 3-4 withdrawals until now. I no longer have withdrawal options and also have received the same answer about KYC department. I have...